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Booking Assistant

Master Travel is a luxury boutique travel agency. Our clients are high net worth individuals who expect the highest level of service at every step- not just in their travel, but in their travel planning! We are a warm, professional team that takes pride in delivering outstanding service. You work alongside clients who appreciate quality. You will help create detailed, thoughtful travel experiences. Your role supports every part of the planning process so trips run smoothly and clients feel cared for. You become part of a company that values precision, communication, and kindness. The work is meaningful because you help turn someone’s travel vision into real memories they will talk about for years. This is a place where your effort matters and your contributions make a clear difference.

The ideal candidate thrives in a high touch service environment. You should be tech savvy, enjoy detail oriented tasks, collaborate and work well in a group environment, have excellent written communication, and enjoy building luxury travel experiences.

About this position

  • As a Master Travel Booking Assistant, you support trip planning from start to finish. You will be assisting Michelle Orr, CEO & Luxury Travel Advisor, with every detail of the trip planing from the proposal until the client returns from their journey.

  • This is a remote position. You can work from anywhere!

  • This position averages 20 hours per week to be worked during our core business hours, M-F 10-5:30 EST.

  • At Master Travel, we use Asana for project management and communication, Safari Portal for our CRM, Itineraries, Invoicing, client communication, and more. We use google drive, excel, adobe PDF, and word.

    • Strong computer proficiency across multiple platforms and tools.

    • Self starter with a proactive learning style.

    • Quick learner who adapts to new systems fast.

    • Comfortable working in a team environment.

    • Skilled problem solver.

    • High attention to detail.

    • Strong time management and organization.

    • Able to research answers independently before escalating questions.

    • Software skills you should have:

      • Google Drive

      • Google Maps

      • Excel

      • Adobe PDF

      ** We use a properitary CRM and Itinerary building software and will teach you how to use, but you need to be a quick learner!

  • All work that is executed is in conjunction with the Travel Advisor, Michelle Orr.

    TRIP MANAGEMENT

    • Full trip proposal management including building, reviewing and archiving.

    • Build dining guides and reserve dining

    • Create shopping maps and targeted recommendations.

    • Gather current spa menus and reserve spa appointments.

    • Handle concierge requests such as tours and experiences.

    • Review all final paperwork using ChatGPT for accuracy.

    • Reconfirm every reservation before travel.

    • Email hotel partners before client arrival with key notes.

    • Book flights.

    • Check flight status before departure.

    • Manage all trip communication including emails and calls.

    • Verify all passports.

    • Offer travel insurance and collect waiver if declined

    OPERATIONS

    • Create trip invoices.

    • Log commissions in the tracking spreadsheet.

    • Maintain our client list

    • Alert clients of expiring passports

    • New Trip Onboarding

  • This position pays $22-28 per hour. depending on skills and experience.

  • You will submit an invoice to be paid every two weeks. We pay thru ACH, direct deposit to your bank account.

    • You will receive discounts on your own travel

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